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I am a new customer trying to register. I have completed the form except that I do not have an image of my property.
You can register without adding a property image, just add it later.
Do I have to pay to use this site?
No, there are no costs to the tenant at any point when using this site. The registration is free, searching home swaps and contacting members is free and reporting repairs and notices is free.
Could you give me a phone number?
We are not always in the office so would prefer to answer your queries through email. If you use the contact form on the site please ensure your email address is valid and working otherwise we can't get in touch with you.
Can you give me advice on Housing Benefits?
Unfortunately we're not able to answer any questions about Housing Benefits, you'll have to contact your landlord or council directly for any queries of this kind.
I have a message in my email from customer services, how do I respond to it?
To get in touch with the support team at Locate either contact us directly through the site, or email us at: customerservices@locate.co.uk
how do you reactivate your account
If you have deactivated your account you will need to re-register.
How much do you charge
We do not charge tenants but if the landlords wish to take advantage of Locate then we charge them based on the number of tenants registered.
Could you tell me why i cant log in ?
It could be that you are using the wrong username and password (please note that the password is case sensitive so if you originally used capital letters on registration you must continue throughout) or if you have entered the wrong details three times that your account is locked. Simply contact us to have your account unlocked.
How I can register ?
Click on sign-in and follow the instructions based on whether you are a tenant or home owner.
I have now found a property and would like to de-register. Please advise accordingly
Firstly thanks for using Locate and you can cancel your membership by visiting your Account page and clicking the cancel membership button.
I want to withdraw my registration
If you have found a homeswap or change address you will need to cancel your registration by clicking the close account button on the Accounts page.
I cannot find my private landlord when I register.
If you have a private landlord you will need to enter their name and address details as they are not stored in advance on our database.
I can not find my social landlord on dropdown listings.
If you have a social landlord they should appear on the dropdown list when you register. I they have recently changed their name or you cannot find them please send an email to customerservices@locateuk.co.uk and tell us your name and email address and the name of your landlord and we will get back to you.
Why can't I see any matched properties?
It may be that your search preferences are too narrow. Go to your Account page and click the 'Property Preferences' tab to amend your preferences. The more specific your preferences, the fewer matches you'll see.
Why can't I search for homeswaps before I sign in?
Now you can, but to get the most out of the system you should sign in. As when signed in we can give you a list of preference matched homeswaps automatically. If you don't sign in we dont know who you are and what your preferences are.
How do I activate homeswaps?
Go to your Account page, under the 'property details' tab, click 'Activate Homeswaps'. From here you can also see how your ad will appear.
You will need to ensure that all your relevant property details have been completed.
How do I advertise an existing property?
When you registered as a tenant (not home owner) you provided your property address and, if you wished to swap, just ticked the box and added the other details such as rent, property type, bedrooms etc. If at teh time you didn't want to swap you can change your mind and simply go to your account page and change the property swap settings and add the missing details for your home to be available to swap.
how do i save a property i'm interested in?
If you see a property which matches your saved preferences, click 'interested' and it will be moved to your Interested list. It will also improve the chances of a successful swap.
What do the numbers on the homeswap properties mean?
Under the preference matches tab, the properties are ordered by how likely the swap is. If you see the green number 1, there is just one link remaining and if you haven't added it to your interested yet, by doing so you will complete the chain. The Amber 2 means there are 2 links remaining until a complete chain, and the Red 3 means 3 links still remain. If the properties have no coloured numbers, there are currently no possible chains available based on saved preferences.
What's the difference between 'Adverts' and 'HomeSwaps'?
The adverts are properties that anyone can start renting and move into without needing to find somebody to fill your existing property, to proceed further click the link from each property details page.
The HomeSwaps are properties in which the tenants are hoping to exchange their property for another one, this can be a mutual exchange or in a chain of other properties. To proceed further, click 'interested' and contact the tenant.
Why can't I see any matched properties?
It may be that your search preferences are too narrow. Go to your Account page and click the 'Property Preferences' tab to amend your preferences. The more specific your preferences, the fewer matches you'll see.
How do I know what other tenants are looking for?
Click the grey tab "What this tenant wants" after clicking on the property to view the tenants saved preferences
I have sent a message to a tenant about my interest in their house. How do i see that message that i sent and how do i know if they have got in touch with me?
When a tenant sends you a message or replies to one you've sent them, you'll receive an email to notify you of this. It will also appear in the diary updates tab on the calendar.
How do I see homeswaps?
To view homeswaps you'll have to register first. Registration is completely free and once you've registered you can search homeswaps, contact other members and advertise your own property.
How do I search for a homeswap property?
As soon as you register for free and set up your homeswap details and property preferences, you'll be able to see any homeswaps which match your preferences and also search for swaps in your area.
How do I find homeswaps in my area?
You can either see the properties which match your preferences or you can search for homeswaps within a particular area using the search tab. If you want to increase the area covered use the dropdow to add up to 20miles to the search area.
Can i view homeswaps without registering?
You can view a list of homeswaps that match your search criteria without loging in. However, to view homeswap property details, contact the current tenants and to advertise your own property you'll need to register first. But don't worry, it's completely free and only takes a minute.
How long does it take to find the right home.
Unfortunately this is impossible to predict as you first have to find a home you want, then contact current tenant and / or the landlord to see if you are able to swap.
I have put wrong area in my preferences.
You can change your preferences at any time which will then recalculate the properties that match.
how do you show INTEREST in a property?
Basically you can only show interest in a property that matches your preferences and whose tenant wants your property in return. If there is a mach then an 'Interested' button is visible. You must be signed in and on the preference matched swaps list to express interest.
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